Have questions? Please give our knowledgeable staff a call at (800) 347-8554.
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4 Stair Lifts - Return Policy

Our Stair Lifts and Vertical Lifts are custom-built products that are designed especially for your location. As a result, we cannot accept returns for cash refunds once the order has been processed. After you receive your order, you will have 10 days to inspect the product for damage or defects. If you have received a damaged or defective product, we will coordinate with the manufacturer to repair or replace the product at no cost to you. Repairs and replacements will be made at the manufacturer's discretion.

4 Stair Lifts has a highly trained staff with years of hands-on experience with all of our lift products. We take as much time as necessary to make sure you get the right lift, for the right location. We will walk you through every step of the process from construction to installation and will review architectural plans and pictures of your home or building site to insure you have a lift that meets your requirements.

Here are the specifics of the return policies for each of our products.

 

Stair Lifts 

Stair Lifts: Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price.

 AmeriGlide stair lifts may be returned within 5 business days of receipt for a refund less the following:

  1. All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit. 
  2. All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
  3. Return shipping is the obligation of the customer.

Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process. 

 

Refused Shipment Policy: If a stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

 Vertical Lifts 

Vertical Lifts are completely non-returnable once the order has been processed, with no exceptions. At 4 Stair Lifts, we have instituted a rigourous set of protocols to insure that all parties involved in the purchase and installation of a vertical platform lift are aware of all necessary options and requirements prior to purchasing a lift.